Cancel Full Order
Use the Cancel a complete order endpoint to cancel all active line items within a previously submitted order.
POST /order/cancel
When a full cancellation is processed, all active tickets in the order are released back to the available inventory pool. The order status in the response will reflect CANCELED for all cancelled line items.
Note on transferred tickets: If one or more tickets in an order have been transferred (status
SURRENDERED), those line items will be included in the cancellation response but cannot be reversed. OnlyACTIVEline items are cancelled by this operation.
Required fields
At least one order identifier must be provided. If both are supplied, orderLocatorId takes precedence.
Field | Type | Required | Description |
|---|---|---|---|
| string | Yes | The Ticketmaster event ID associated with the order. |
| string | Conditional | Your system's order ID, as submitted when the order was created. Required if |
| string | Conditional | The Ticketmaster order ID returned when the order was created. Required if |
Successful response
A successful response (HTTP 200) returns the full updated order, including all line items and their final statuses. Verify that all line items you expected to cancel now show a status of CANCELED.
Handling errors
HTTP status | What it means |
|---|---|
400 | The request body is invalid. Check the |
403 | The API key is missing or invalid. |
404 | No order was found matching the identifiers provided. Verify the |
500 | An unexpected error occurred. Include the |
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- Cancel Full Order