Cancel Partial Order

Use the Cancel a partial order endpoint to cancel specific line items within an order, leaving the remaining line items active.

POST /order/cancel-items

This is useful when a customer needs to return only some of their tickets — for example, reducing a group booking or cancelling seats for attendees who can no longer attend, without affecting the rest of the order.

Cancelled line items are released back to the available inventory pool. The order remains active for any line items not included in the cancellation request.

Required fields

At least one order identifier must be provided. If both are supplied, orderLocatorId takes precedence.

Successful response

A successful response (HTTP 200) returns the updated order. The lineItems array reflects the final state of all line items — both those that were cancelled and those that remain active. Verify that the line items you requested to cancel now show a status of CANCELED, and that the remaining line items show ACTIVE.

Handling errors