Create an Order

GA (General Admission)

Set isGeneralAdmission: true on each line item. No specific seat is assigned; a ticket is drawn from the available GA pool for that section.

Fixed

Set isGeneralAdmission: false (or omit the field, as it defaults to false). row and seat must be provided for each line item.

Mixed

An order containing a combination of GA and fixed-seat line items.

eventId

string

The Ticketmaster event ID from your allocation. The eventId returned by Get allocated events for the show you are selling. We cannot check that it is the show you intended, so confirm the event name, venue and start time with Get a single event allocation before you submit.

orderId

string

Your system's unique identifier for this order. Used to look up or cancel the order later. Must be unique per event.

customer

object

Details of the customer who placed the order on your platform. See the customer object below.

lineItems

array

One or more ticket line items. See the line item object below.

givenName

string

No

Customer's first name.

surname

string

No

Customer's last name.

email

string

Yes

Customer's email address.

phone

string

Yes

Customer's phone number, including country code (e.g. +14189990404).

lineItemId

string

Yes

Your unique ID for this line item. Must be unique within the order. Recommended pattern: {orderId}-0, {orderId}-1, etc.

offerId

string

Yes

The offer ID from your allocation for this seat or section.

ticketTypeId

string

Conditional

The ticket type ID from your allocation (e.g. ADULT, CHILD). Required when multiple ticket types exist for the offer; optional when only one ticket type is available.

isGeneralAdmission

boolean

No

Set to true for GA tickets. Defaults to false. When false, row and seat must be provided.

section

string

Yes

The section identifier from your allocation.

row

string

Fixed only

The row identifier. Required when isGeneralAdmission is false.

seat

string

Fixed only

The seat number. Required when isGeneralAdmission is false.

amountInMinorUnit

number

Yes

Ticket face value multiplied by 100. For example, 5000 = £50.00 or $50.00.

currencyExponent

number

Yes

Number of decimal places for the currency. Use 2 for GBP, USD, and EUR.

currencyCode

string

Yes

ISO 4217 currency code (e.g. GBP, USD).

400

—

The request body is invalid. Check the errors array in the response for field-level details.

409

—

An order with the same orderId already exists for this event. Use a different orderId or retrieve the existing order.

422

RESERVED_SEAT_ALREADY_SOLD

The specific seat requested is no longer available. Refresh your allocation and select a different seat.

422

NO_AVAILABLE_GA_SEAT

There is insufficient GA inventory to fulfil the requested quantity.

404

INVENTORY_NOT_FOUND

We could not find inventory for this event. Check the eventId with Get allocated events, and contact your Ticketmaster point of contact if it should be allocated to you.

422

PAST_EVENT_CUTOFF_TIME

The order cutoff time for this event has passed and orders are no longer accepted.

422

EVENT_NOT_FOUND

The eventId does not match an event we can find. Check it against Get allocated events.

422

BOOKING_SYSTEM_DOWNTIME

The Ticketmaster booking system is temporarily unavailable. Retry after a short delay.